With so many social media platforms sometimes, it’s hard to stay on top of them all. Managing social media is tough, and more than ever businesses are hiring social media managers. If your business is considering hiring a social media manager, Windy City Strategies suggests ways to scout out social media experts. The following skills are crucial to an effective media manager.
1. Strong Semantic Skills: Writing is a major element to social media. Communication is key when you’re trying to get your business’s message across with quality content. Whoever you hire, their language skills should be at a professional level. Having the understanding to use the correct tone and vocabulary for your audience and writing for a niche while still having range is important. It makes your business approachable and gives your viewers an understanding.
2. Customer Service Experience: Having the skill to write clearly and concisely a necessity, but you don’t want a slew of hot headed replies on your social media sites to tarnish your image. Words are powerful, so your social media manager should understand how to handle complaints.
3. Their Social Media Networks: Understanding and knowledge comes best with experience, so ask for their social media links. If  they’re active on social media already, then they should already know how to use the platforms. Using it for a different purpose will be easy, and they’ll require less training time. You can also see if their social media practices align with your plan.
4. Familiarity with Internet Marketing: Your social media manager should understand how they fit into your business’s presence online. Your business’s branding across all sites are key to Internet marketing campaigns. Letting your manager know how his or her posts fit into your business’s image gives a clear sense of what’s being done.
5. Commitment: Social media takes a lot of time; you probably already know if you’re searching for a manager. Whoever you hire, however, should also know what’s expected of them. How often do you want to them tweet on Twitter, post on Facebook, pin on Pinterest, write a blog? What about retweeting, live posting, responding to mentions, commenting back? Getting all of this completed can take time, so hiring part time or on commission can be difficult.
To improve your business’s online presence overall, contact Windy City Strategies today.