Typically, Google support consists of forums. So many people have the same problem that it’s easier to let the greater community help each other than to hire the human resources necessary to answer the same questions 1,000 times a day.
But that philosophy is obviously a better deal for Google than for it customers. And it’s been known to drive some business customers crazy. Especially Google AdWords customers who feel like they deserve some answers when they’re paying Google for the service. Especially when your e-mail support ticket doesn’t ever get sent back.
Well as of today, Google AdWords customers can now call a toll-free number and speak to a live Google AdWords specialist. And the greater business community lets out a collective cheer!